Elements and Performance Criteria
- Communicate knowledge of herbal medicine philosophy, principles and practices
- Demonstrate commitment to ethical work practices
- Maintain confidentiality of client information by storing and disposing of records according to clinic requirements
- Review work practices periodically to ensure skills and practices are kept current
- Ensure work practices show respect for staff and client rights
- Ensure work practices adhere to legal, regulatory and clinic guidelines
- Implement measures to ensure accountability for professional practices
- Manage workplace relationships
- Use effective communication and interpersonal skills to ensure all workplace interactions contribute to achievement of clinic objectives and promotion of the practice
- Ensure workplace relations reflect consideration of the full range of individual and cultural differences
- Ensure any issues related to the wellbeing of work colleagues are dealt with promptly and in accordance with clinic procedures
- Ensure potential and actual workplace conflicts are handled to minimise disruption
- Manage the achievement of quality standards
- Establish personal hygiene and infection control guidelines and ensure they are practised throughout the organisation
- Undertake hazard control measures and reporting procedures according to clinic guidelines
- Review individual and clinic performance is against established standards
- Respond appropriately to client feedback and complaints
- Ensure ongoing development of self and team
- Regularly monitor own performance against workplans, clinic objectives and client needs
- Seek and access opportunities for formal and informal development of skills and knowledge to optimise performance
- Monitor and develop individual performances to enhance team performance where appropriate
- Provide coaching and mentoring which contributes effectively to development of workplace knowledge, skills and attitudes